GENERAL TERMS AND CONDITIONS

Terms of Payment

1. Net 30 days with approved credit.

Delivery Policy
Abraham Linc will make every effort to accommodate our customers at the point of delivery.  We must take every precaution to protect our drivers from injury, damage of goods, property, and time loss.  Our drivers have many deliveries to off load on a route and must make an effort to deliver product in a safe and timely fashion.  We ask our customers for understanding and help in order to offer outstanding delivery service.  Please help us with the following delivery guidelines.

1. Standard delivery charge is $45.00.
2. Re-delivery charge is $45.00.
3. There may be a "minimum order" delivery of $200.00, $500.00, or $1,000.00. (certain areas)
4. A minimum job site delivery fee is $100.00.
5. A job site delivery must be pre-approved and a delivery waiver must be signed.
6. Delivery trucks are equipped with a carpet dolly, pallet jack, carpet winch, and lift gate.
7. Abraham Linc vehicles and equipment may only be operated by its’ employees.
8. Assistance must be given to the drivers for shipments over 200 lbs.
9. Drivers are not permitted to do the following:
   1. Hand carry over 100 lbs.
   2. Carry product up steps.
   3. Throw, stock, or lift products above 4’.
   4. Spend more than 20 minutes on a delivery.
   5. Operate customer’s equipment outside of the building.
   6. Clear obstructions to make room for delivered material in storage area.
   7. Pick-up packages or product without prior authorization form the Traffic Manager.
10.  Palletized orders will not be broken down and hand-carried by the driver.
11.  Snow and ice removal are the responsibility of the customer.
12.  Abraham Linc or its employee’s will not be responsible for damage to customer’s equipment used for off  loading.
13.  C.O.D. customers must have a check at the same location the delivery is made.
14.  C.O.D. amounts must be received by the driver before off loading will begin.

Return Policy

1. All merchandise should be inspected at the time of delivery, as acceptance indicates material was received in good order and was correct.
2. Return Authorization paper work must be presented to the driver before loading may begin.
3. No claims will be honored on damaged or defective material after 30 days.
4. Returns must be properly repackaged for shipment before the return will be picked up.
5. In the event Abraham Linc makes an error in delivery we would like to be advised as soon as possible.  We will arrange the time and date of pickup.  There will not be a freight charge or restocking charge.
6. All returns to accommodate a customer’s request will be subject to a $45.00 (minimum) charge for freight hauled back.
7. A restocking charge of 35% will apply to all returns.
8. The material must be in a saleable condition.  Abraham Linc reserves the right to reasonably deny any return for which in our judgment is not deemed saleable.
9. No cut orders by Abraham Linc may be cancelled.
10. No returns will be accepted on cuts less than 30 linear feet.
11. No returns will be accepted on any hard surface accessories.
12. No returns will be accepted on less than 5 cartons of tile, wood, and laminate within the same register.
13. No returns will be accepted on open cartons, cut and/or installed goods.
14. No returns will be accepted on sheet vinyl less than 15 linear feet.
15. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS.

Cancellation Policy

1. Custom orders cannot be cancelled once the manufacturing process has been started.
2. Special orders CANNOT BE CANCELLED once the manufacturer has cut or shipped the product.
3. Because of the nature of the products sales of specials, drops and seconds are void of warranty and are NON-RETURNABLE.

Open Order policy

1. Certain special orders may require a 50% deposit before ordering.
2. As an accommodation to our customers we will keep an open order for a maximum of 15 business days.
3. All orders (excluding already processed or special orders) will be cancelled after 15 business days.
4. Customers must take delivery of already processed or special orders within 15 business days and failure to take delivery after 45 days may result in placing the account on hold.
5. C.O.D. customer orders that are already processed or special orders will be billed and held after 15 business days.
6. A service charge of 2%, will be charged to these orders, followed by an account hold after 45 days.

Cut Policy

1. Abraham Linc will not make width cuts or re-cuts on special orders or cuts that have been previously made.
2. All cuts are stamped with invisible ink.
3. Orders of 7’ or less may be rolled in the short direction.

Claims Policy

1. The purpose of this policy is to define the processing of claims due to defect, damage, or improper product performance.
2. All merchandise should be inspected at the time of delivery, as acceptance indicated material was received in good order and was correct.
3. Claims will be denied on all products not inspected within 30 days of delivery.
4. Documentation: All claim forms must have the following documentation:
   1. Completed inspection Request Form.
   2. Original invoice date and/or carton end label information.
   3. Samples of Product.
   4. Customer complaint form or letter defining the problem (if available).
   5. Return authorization for sample(s).
   6. Signature of Abraham Linc personnel completing form.
5. Abraham Linc reserves the right to inspect all claims against manufacturer’s warranties.  Abraham Linc may require photographs and other documentation of the claim, if necessary.
6. Warranties are void if:
   1. Products are not properly stored, acclimated, installed, and maintained according to the manufactures and industry standards, or were abused.
   2. Products are not first quality (i.e. seconds, imperfects, and discounted obsolete products).
   3. Problems are caused by excessive moisture, hydrostatic pressure, or alkali.
   4. Exact color, pattern matches, or shading should conform, within reasonable variations allowable for this industry.
   5. Customers accepting product from more than one dye lot or manufacturer’s run may not file a claim for color, shade, or pattern variance.
7. Abraham Linc will not be liable for labor to remove and reinstall defective products that could have been replaced before installation.
8. In the event that labor charges are paid, Abraham Linc will pay normal and reasonable rates consistent with industry standards as determined by Abraham Linc.
9. Abraham Linc will not be liable for shipping costs of assumed defective products if the product is found not to be defective.
10. Abraham Linc does not warranty any implied promise or guarantee by any salesman or representative.  Any special condition warranties must be in writing from Abraham Linc’s President or Vice President.
11. Abraham Linc will endeavor to resolve claims as quickly as possible.  All claims, if approved, will only be issued to the customer as a credit to their account.
12. Customers may receive a copy of the final disposition of the claim (copy of the claim form) and a copy of the credit, if issued.  The customer has a right to respond, in writing, to any claims disposition within 30 days.  All written responses must be forwarded to the Sales Representative, Claims Manager, or the Vice President.

General Policy

• All prices are subject to change without notice.
• It is the responsibility of the dealer to determine which adhesive is suitable for each individual installation.  Abraham Linc (and/or their employees) assumes no responsibility or liability for incorrect adhesive used with any product.
• It is the responsibility of the dealer to match merchandise received with what was ordered from Abraham Linc prior to delivery to the end user.

Pick-Up, Cut, and Return Policy

1. No cuts will be made between the hours of 8:00am and 10:00am. This is a "loading only" time window.
2. An advance lead time of 2 hours must be given for all cut orders of roll goods and pallet goods. Cut orders must be placed the previous business day before 4:00 pm for cuts to be ready for pick up between 8:00 am and 10:00 am.
3. We will not make "re-cuts" or "width" cuts on special orders or cuts previously made.
4. Remnant packages need a 4 hour lead time.
5. Cuts include carpet, sheet vinyl, rem packages, hardwood, VCT, LVT, laminate, and ceramic tile.
6. Full rolls and full pallets, accessories, underlayments, and pad may be picked up at any time between the hours of 8:00 am - 12:00 pm and 1:00 pm - 4:00 pm. Please phone ahead large order quantities for faster service.
7. Please acquire the proper "return authorization" paperwork before any un-loading of product begins.