800.359.5260

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CARPET

Offering At Home, At Office, and At Home Outdoor brand carpets for residential, business, commercial, and outdoor applications. Find out more.

HARDWOOD

Eastern, Wickham, Hemisphere, & Earthwerks Hardwood—rich, eco-friendly, solid and engineered flooring. Available in a range exquisite classic and exotic woods from traditional oak to alluring acacia. Find out more.       

LAMINATE

Offering high-quality laminate flooring in realistic finishes from our highly popular Eastern Laminate and Balterio. Find out more.

RESILIENT

We offer an extensive variety of beautiful and durable resilient products.  The Flexitec Sheet Vinyl line from IVC includes advanced concepts in design and color. Earthwerks and Moduleo have endless LVT options for residential and commercial applications. Earthwerks, Raskin, and Eastern WPC provide waterproof click for any taste or style preference. You can choose from the best in Rubber products from Burke.

 

 


ABRAHAM LINC | Claims

Claims Issues

Please contact our claims department for any problems with the satisfaction of your order at 800.359.5260 or 304.842.6474 Ext. 7335.

Claims Policy

Abraham Linc will endeavor to resolve claims as quickly as possible. All claims, if approved, will only be issued to the customer as a credit to their account.

The purpose of this policy is to define the processing of claims due to defect, damage or improper product performance. 

  • All merchandise should be inspected at the time of delivery, as acceptance indicates material was received in good order and was correct.
  • Claims will be denied on all products not inspected within 30 days of delivery.
  • All claim forms must have the following documentation:
    • Labor bill on company letterhead on sales order
    • Completed Inspection Request Form
    • Original invoice date and/or carton end label information
    • Samples of Product
    • Customer complaint form or letter defining the problem (if available).
    • Return authorization for sample(s)
    • Signature of Abraham Linc personnel completing form
  • Abraham Linc reserves the right to inspect all claims against manufacturer’s warranties. Abraham Linc may require photographs and other documentation of the claim, if necessary.

Warranties

Abraham Linc does not warrant any implied promise or guarantee by any salesman or representative. Any special condition warranties must be in writing from Abraham Linc’s President or Vice President.

Warranties are void if:

  • Products are not properly stored, acclimated, installed, and maintained according to the manufactures and industry standards, or were abused.
  • Products are not first quality (i.e. seconds, imperfects, and discounted obsolete products).
  • Problems are caused by excessive moisture, hydrostatic pressure, or alkali.
  • Exact color, pattern matches, or shading should conform, within reasonable variations allowable for this industry.
  • Customers accepting product from more than one dye lot or manufacturer’s run may not file a claim for color, shade, or pattern variance.

Abraham Linc will not be liable for labor to remove and reinstall defective products that could have been replaced before installation. In the event that labor charges are paid, Abraham Linc will pay normal and reasonable rates consistent with industry standards as determined by Abraham Linc.

Abraham Linc will not be liable for shipping costs of assumed defective products if the product is found not to be defective.

Customers may receive a copy of the final disposition of the claim (copy of the claim form) and a copy of the credit, if issued. The customer has a right to respond, in writing, to any claims disposition within 30 days. All written responses must be forwarded to the Sales Representative, Claims Manager or the Vice President.

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