ABRAHAM LINC | Customer Services and Benefits
"We believe in doing the right things right."
President & CEO
"Abraham Linc is a company who understands the importance of hiring a strong, close-knit group of people who care about taking care of our customers first. The impact that our customer service team has on our customers is made easier by simply clearing all obstacles that stand in our way. This allows us to do the best job possible."
We know our customers have many choices when selecting a floor covering supplier. At Abraham Linc, we work to separate ourselves from the crowd not just through our exceptional products but also through our fanatical devotion to customer service, quality assurance, and other value-added services.
Our operations are designed to take the complexity out of order fulfillment and leave you with satisfied customers and repeat business
Dedicated Customer Service Specialists
We provide our dealers with industry-leading product support—before, during and after sale—to make your job easier. Our friendly, well-trained staff is available to answer any of your questions about our products, our suppliers, and developing industry trends.
- Our highly skilled, knowledgeable sales staff is happy to help you with any pre-order questions.
- Our experienced inside installation and technical sales specialists will assist you, your customers, and their installers with any post-sale technical issues.
- Our logistics department monitors orders to ensure proper handling and on-time delivery.
- Our dedicated claims staff works through any problems or complaints quickly and efficiently.
We are dedicated to processing customer orders quickly and efficiently:
- Our modern, 78,000 sq. ft. warehouse is located just 1.5 miles from I-79 in Bridgeport, WV, within 4 hours’ travel time of our entire service area.
- Our integrated inventory control system, utilizing state-of-the-art barcoding allows us to know where your order is at all times.
- We utilize a company owned delivery fleet and trained drivers to deliver your order quickly, efficiently, and safely.
- Will-call is available for customer pick-ups.
Strict Quality Control
In addition to utilizing a strict supplier qualification and selection process, we strive to eliminate any remaining product quality issues by conducting stringent quality control checks and employing efficient materials handling methods, such as:
- All supplier deliveries are inspected for product weight, order accuracy, color, streaks, and other quality issues before we deliver them.
- Our modern warehouse features extensive material handling and processing equipment, allowing us to store and process incoming and outgoing stock efficiently and without damage.
- Our state-of-the-art, cut and package system allows us to quickly inspect product quality, cut rolls to spec, wrap securely, and label for delivery.
- Approved lines of credit available.
Call Us! 800.359.5260
We’d love to help you find the value driven, quality products you’re looking for. Contact us today. Our customer service staff is available Monday – Friday, 8 a.m. – 5 p.m.
If you have product or installation questions, please contact our technical support department at 800.359.5260 Ext. 7403. We also offer a list of frequently asked questions covering product installation, maintenance, and other topics.