AbrahamLincThe Strongest Linc in Your Supply Chain

The Strongest Linc in Your Supply Chain

Key Staff

Darren Abraham, CEO

Darren F. Abraham

President / CEO

Darren is responsible for the financial health, culture, business philosophy, and ...

Read More

Darren is responsible for the financial health, culture, business philosophy, and future opportunities of Abraham Linc.  He is the corporate thought leader responsible for analyzing what the company is doing today and identifying where the company excels and needs to improve. He also creates an achievable vision and clear direction for the company and leads team members toward that goal.

Darren is driven to come to work every day to build and win something, not for just himself, but for others. He believes Abraham Linc and floorcovering distribution are the best vehicles to reach those goals.

Outside of the office Darren enjoys reading and traveling.

Terry Warne Executive Vice President Vice President of Sales

Terry L. Warne

Executive Vice President

Terry leads Abraham Linc employees and managers to excel in customer satisfaction ...

Read More

Terry leads Abraham Linc employees and managers to excel in customer satisfaction, while also heading the company’s sales force. He is also responsible for product management of the hardwood, laminate and cushion divisions.

Terry assumed the role of Executive Vice President back in 1989 after Darren Abraham took ownership of Preston Distributors. As teenagers Terry and Darren became best friends and started installing carpet together in 1983. Now, Terry facilitates a positive corporate culture and morale. He believes in working closely with his team and divisions to deliver the highest quality of service to customers.

Outside of the office, Terry enjoys spending time with his family and golfing.

Robert Marra

Chief Financial Officer

Robert oversees the finance, IT, human resource matters, as well as risk management.

Read More

Robert oversees the finance, IT, human resource matters, as well as risk management.

Robert aims to grow the company in a profitable manner by focusing on details of accuracy and timely reporting to both internal and external customers. 

In the office, Robert can be found enjoying music. He spends his weekends and evenings promoting youth sports. Robert is also an integral part of the community through his participation in youth baseball.

Adam Davisson Logistics Manager

Adam Davisson

Logistics Manager

Adam provides executive leadership to the warehouse and transportation departments...

Read More

Adam provides executive leadership to the warehouse and transportation departments, and he oversees all building maintenance.  

Adam has been a member of Abraham Linc since 2004.  He has filled a number of roles in the logistics department. He manages the department using the phrase, “If we are able to work a little harder to go above and beyond, then why not do it?”

Adam enjoys hunting, camping, and training horses. He also coaches youth basketball and soccer.

Bill Reed Contact Center Manager

Bill Reed

Contact Center Manager

Bill is a driving force for efficiency and positivity in customer interactions.

Read More

Bill is a driving force for efficiency and positivity in customer interactions. He monitors and measures the execution of shipping, returns, claims, and the overall customer experience.

He believes in being fair to every employee and building personal relationships with his associates. He has a knack for bringing lightness and fun to all occasions.

Bill enjoys fishing and helping coach his son’s football team, attending his daughter’s softball activities, and spending time by the campfire with his family.

AJ Warne Director of Resilient Sales

AJ Warne

Vice President of Sales and Marketing

AJ is responsible for the marketing and sales of all resilient products in the Abraham Linc portfolio.

Read More

AJ is responsible for the marketing and sales of all resilient products in the Abraham Linc portfolio. He also designs, sources, markets, and promotes Abraham Linc’s brand Eastern Flooring Products.

AJ attributes his experience to time spent as a territory manager and working as the company’s contact center manager prior to that. He believes that creating value in product for Abraham Linc’s customers starts with buying and promoting the right products and positioning the products within the market of the end user.

AJ is an Alumnus of West Virginia Univeristy. He’s an avid travler and is on his way to visiting each of the seven contentents and all 50 U.S. states.

Kevin Murphy Regional Vice President

Kevin Murphy

Regional Vice President

Kevin is responsible for managing all sales and managers in Maryland and Virginia for ...

Read More

Kevin is responsible for managing all sales and territory managers in the Maryland, Pennsylvania, Virginia, and West Virginia markets for Abraham Linc.

He joined the Abraham Linc team in 2012 and has over 30 years of sales, marketing, and sales management experience in the flooring industry. Kevin prides himself on establishing strong working relationships with customers, prospects, and fellow employees.

Kevin is a graduate of Bryant & Stratton College. He enjoys spending time with his family and friends. In his free time, he also enjoys going to the beach and playing golf.

Steve Lippy regional vice president

Steve Lippy

Regional Vice President

Steve is responsible for managers and sales in Northern Virginia, Maryland, Delaware, ...

Read More

Steve is responsible for managers and sales in Northern Virginia, Maryland, Delaware, New Jersey, and Eastern Pennsylvania for Abraham Linc.

Steve has over 30 years of experience in flooring distribution. While much of his experience has been in sales management, he has also been heavily involved in product management, bringing new and innovative flooring products to the market. Relationship and consultative selling is the key to Steve’s philosophy. “Helping our customers to be more successful is the most important thing we can do for them.” 

Outside of work, Steve enjoys fitness and outdoor activities. He also enjoys spending time at the beach with his wife, Wendy, his four adult children, and grandchildren.

Kimberly Perry

Kimberly Perry

Director of Marketing

Content, coming very soon!

Read More

Kimberly joined Abraham Linc in August 2021 with 25 years of floor covering industry experience She works closely with the key staff members to develop marketing and merchandising strategies.

She oversees the day-to-day marketing operations while also helping to plan and develop Abraham Linc’s future marketing strategies.

Kimberly resides in Dalton, GA enjoys gym time, live music, sporting events, and hanging out with friends. She has recently started playing golf but describes her talents as more of digging dirt.

Darren Abraham, CEO

Amy Waraska

Territory Manager

Content, coming very soon!

Read More

Amy is responsible for managing the Southern New Jersey and Southeastern Pennsylvania markets.

She joined the Abraham Linc sales team in 2017 and has helped grow the New Jersey market for the company. Amy says each of her customers are unique, so there is no single sales approach that’s right for everyone other than listening for each of their needs.

Outside of work, Amy enjoys spending time with her daughter, Abby. She also likes to build custom furniture and playing Beethoven Sonatas.

Crystal Murphy

Crystal Murphy

Territory Manager

New Jersey

Read More

Crystal is responsible for managing the North Central West Virginia market.

She joined Abraham Linc in 2012 as a Human Recourses Specialist. After a few years in HR, she found herself wanting to work outside the office and directly with customers. She’s been in her current role ever since.

She is a graduate of West Virginia University. She loves spending time outdoors with her husband and their two fur babies.

Dennis Greiner

Dennis Griener

Territory Manager

Central WV

Read More

Denny is responsible for managing the Northwestern Pennsylvania and Eastern Ohio markets.

He has been in the flooring industry for over 29 years spanning over retail, commercial, and distribution. Denny gives his best to build trustful, honest, and long-lasting relationships with customers and enjoys getting to know them.

In his free time, Denny can be found playing golf with friends and family or spending weekends away in the camper or quality-time with his grandchildren.

Don Foster

Don Foster

Territory Manager

Pittsburgh, PA

Read More

Don is responsible for managing the Delaware, Anne Arundel County, and Maryland’s Eastern Shore markets.

He joined Abraham Linc with over 15 years of experience in the flooring industry. He uses his experience by listening to and helping customers’ business thrive. His goal is to always provide great service to every one of his customers.

Outside of work, Don can be found either watching his daughter, Kendall, score goals in soccer or winning ping-pong games against his son, Cole.

Jeremy Bender

Jeremy Bender

Territory Manager

Lorem ipsum dolor

Read More

Jeremy is responsible for managing the Mid-Atlantic and Baltimore Metro markets.

With over ten years of floor covering experience between the credit and sales departments, Jeremy is confident in relationship with his customers. He believes that a key factor for customers’ success to by building solid relationships and finding creative solutions to meet their needs.

Jeremy is a graduate of Stevenson University. He loves to travel with his wife, Beth, and daughter, Samantha. He also can be found coaching or watching field hockey or lacrosse games.

Jessica Fisher

Jessica Fisher

Territory Manager

Baltimore

Read More

Jessica is responsible for managing the Northern Virginia market.

She came to Abraham Linc in 2019 with over 25 years of experience in the flooring business. Jessica prides herself on being an advocate for her customers and creating lasting relationships with them.

When she’s not working, Jessica spends time with her three adult children, Chelsea, Anthony, and Benjamin, and her granddaughter Rylie. She also enjoys gardening and interior design.

Joe Karl

Joe Karl

Territory Manager

Content, coming very soon!

Read More

Joe is responsible for managing the Western Pennsylvania market.

He began his flooring career in the flooring installation business, where he worked with a local company installing hardwood for six years. He uses that experience to know how to best serve his customers and prides himself on building long-lasting relationships.

Joe is a graduate of Slippery Rock University. He enjoys spending free time cooking and working on do-it-yourself projects.

Johnny Rhodes

Johnny Rhodes

Territory Manager

Lorem ipsum dolor

Read More

Johnny is responsible for managing the Southwestern Virginia market.

He has over 30 years of experience in sales management and customer service. He believes his strengths are in his work ethic, relationship building, and communication skills.

Johnny attended Elon University, where he studied business management and played defensive linemen. Outside of work, he likes spending time with his spouse, Molly, and two daughters Jessica and Sara. He also enjoys riding motorcycles and watching football.

Kenny Wyatt

Kenny Wyatt

Territory Manager

Southern VA

Read More

Kenny is responsible for managing the Southeastern Virginia market.

He joined Abraham Linc in 2012 and has over 40 years of experience in the flooring business. Kenny prizes himself on having strong relationships with his retail partners and co-workers. He strives to offer first-class service and product information to assure his dealers success.

Kenny enjoys traveling, golfing, and going to the beach with his wife, Christina, when he’s not at work.

Michael Esterline

Michael Esterline

Territory Manager

Tidewater Region, VA

Read More

Michael is responsible for managing the D.C., Northern Virginia, and Southern Maryland markets.

He began his flooring career in the retail side of the industry before joining Abraham Linc on the supply side. Michael believes that his retail roots have made it easy to put himself in the customer’s shoes and know how he can best serve them.

Outside of work, he enjoys running, hiking, watching plenty of football, and spending time with his friends and family.

Michael Nitz

Michael Nitz

Territory Manager

Tidewater Region, VA

Read More

Mike is responsible for managing the Central Maryland and Pennsylvania, the West Virginia panhandle, and Northwest Virginia markets.

He has over 15 years in the flooring industry, most of it on the retail side in his family’s business. Mike began at Abraham Linc in 2017. He is confident in understanding what his customers want, need, and go through in the retail business.

Mike is a graduate of Lee University. He enjoys spending as much time as he can outdoors. He is a big family man and loves spending time with his wife and children, even if they do exhaust him.

Steve Berlinghoff

Steve Berlinghoff

Territory Manager

Read More

Steve is responsible for managing the Central Virginia market.

He has over 20 years of experience in the flooring industry, in both the operational and sales sides. Steve brings a unique approach that helps him build relationships, resolve problems, and promote profitable opportunities for his customers.

Steve is an eight-year Army veteran who served in combat operations before entering the flooring industry. Outside of work, Steve spends time with this wife and two daughters. You can find them either hiking, kayaking, or camping.

Steve Robinson

Steve Robinson

Territory Manager

Read More

Steve is responsible for managing the Southwestern Virginia, Southern Ohio, and Eastern Kentucky markets.

He joined Abraham Linc in 1998 and has over 30 years of experience in the flooring industry. His favorite part of working in this business is getting to help customers with the technical side of installs and product knowledge. Steve can tell you that he truly values the relationships made while working with customers and his coworkers.

Steve is a lover of the outdoors. When he’s not working on the farm, he likes to hunt, fish, and spend time on the water. He also can be found coaching the National Archery in the Schools program.

Theresa Spruill

Theresa Spruill

Territory Manager

Read More

Theresa is responsible for managing the central Pennsylvania market. She has been in the flooring industry for over 30 years and believes in having an extended-family-like connection with her customers.

In addition to her industry background, she has a degree in interior design, which she believes to benefit her work and help her have a keen eye in flooring fashion.

Theresa’s hobbies include renovation projects and refacing furniture. She has a large family she loves spending time with, as well.

Tom Hartman

Tom Hartman

Territory Manager

Read More

Tom is responsible for managing the Eastern Pennsylvania and Central New Jersey markets.

He has over 20 years in the flooring industry, experiencing all facets including retail, manufacturing, and distribution. He prides himself on always being available to and reliable for his customers.

Outside of work, Tom has been a PIAA basketball official for the past 10 years. He enjoys watching his hometown Eagles, Sixers, Phillies, and Penn State Football with his three adult kids, as well as spending time on the beach with his wife and family.

Terri Lopez

Terri Lopez

Manager of Human Resources Department

Content, coming very soon!

Read More

Terri manages all aspects of the human resources department, such as payroll, new hire orientation, benefits, employee relations, etc.). But she gets to do fun stuff too. Terri coordinates employee events, such as monthly birthday treats, Halloween costume and pumpkin party, Bring-Your-Dog-to-Work month, and so many other festive and employee activities.

She gets to help employees with work-related matters, but she also gets to talk with employees on a personal level when stopping by to visit the HR candy bowl. One of her favorite things is when she gets to get to know their spouses and meet their “little ones” – including their fur-babies!

When Terri isn’t at work bribing employees with candy, she is reading a book on her Kindle or watching a baseball or football game. She loves doing craft and listening to music. She is in the early stages of planning a craft room. It’s just in the planning stages right now, which means she said the thoughts haven’t left her head yet, but it’s a work in progress!

Alisha Moreno

Alisha Moreno

Creative Services Coordinator

Content, coming very soon!

Read More

As Abraham Linc’s Creative Services Coordinator, Alisha helps manage most all graphic design and marketing projects. No day is identical to the previous and her role varies from designing sample merchandise to sending out email marketing promotions.

Alisha has been with Abraham Linc since 2017 and works to serve customers and sales representatives, ensuring they are equipped with all the resources needed to get the right product to the right consumer.

When she’s not working, Alisha can be found out on the trail running or hiking with her fiancé or friends. She also enjoys spending time with her three cats and traveling around anywhere and everywhere.

Dave Lambernedis

Dave Lambernedis

Purchasing Supervisor

Content, coming very soon!

Read More

Dave coordinates and manages numerous activities such as order replenishment, inventory control, and coordination of inbound freight from various parts of the world.

Since 1992, Dave has been a loyal employee to the company. He first served Abraham Linc for five years as one of the company’s first delivery drivers. He then transitioned into the role as purchasing manager.

Outside of work, Dave enjoys bowling and spending time with his children, Morgan and Nicholas.

Ginger Lamb

Ginger Lamb

AP Accounting Clerk Supervisor
Read More

Ginger joined the Abraham Linc team in 2011 as an accounting clerk. She is responsible for the timely payments of all invoices and assisting with other accounting duties. Ginger manages and oversees all of Abraham Linc’s accounts payable functions.

She views her position as that of a team member and strives to anticipate what other departments will need from her to make their jobs easier. Her motto is “Perfection is preferred, but excellence will do”.

Outside of work, Ginger enjoys spending time with her family, fishing, campfires, listening to music, and going on road trips.

Marci McElroy

Marci McElroy

Claims Administrator

Content, coming very soon!

Read More

Marci is responsible for return authorizations and claim resolution.

Marci has been with Abraham Linc since 2000. She has been the lead in customer service, accounts payable, and now the claims department. Marci performs with clarity, efficiency, and urgency, while excelling in daily quality assurance. She is determined to make the right things right while ensuring a positive consumer experience.

When Marci is home, she enjoys relaxing with her family and dogs.

Mike Oldaker

Mike Oldaker

Systems Administrator

Content, coming very soon!

Read More

Mike is responsible for all IT services, such as server and network administration, end user support, and third-party vendor relations.

Mike has been a loyal employee of Abraham Linc since 2016 and has more than 20 years of experience in the IT industry.

Outside the office Mike has been a dedicated volunteer fireman for his local fire department for over 25 years. He and his wife enjoy spending their weekends traveling and watching their daughter play softball. He also enjoys fishing, hunting, and lawn care.

Pam Mullins

Pam Mullins

Customer Credit Associate

Content, coming very soon!

Read More

Pam has been with Abraham Linc in the Accounts Receivable department since early 2017. She works on the credit side of the AR department and gets to work with customers directly by processing payments and resolve any accounting issues. She also helps upgrade and setup new customer accounts.

Pam is known as being the bubbliest and most outgoing in the accounting department. This has helped her get to know customers on a more personal level and keep spirits high in the office. She is always happy to listen to others and help assist where she can.

When Pam isn’t at work, she can be found either playing piano, reading, or spending time with her family. She loves to travel and has a passion for animals. She has many fur-babies at home that she enjoys playing with and love.

Sarah Potter

Sarah Potter

Accounting Associate

Content, coming very soon!

Read More

Sarah is an accounting associate, performing support services for both accounts payable and accounts receivable for Abraham Linc.

Since joining Abraham Linc in early 2021, Sarah has been working towards a better understanding of the relationship between accounting and the other departments within the company, as well as the impact they have on one another. Driven by efficiency and the desire to help others, she continually looks for ways to improve work performance.

Sarah is a graduate of West Virginia Wesleyan College and enjoys spoiling her niece and nephews.

Scott Strosnider

Scott Strosnider

Purchasing Assistant

Content, coming very soon!

Read More

Scott works within the Purchasing Department and helps evaluate and adjust inventory levels in order to best service customers. He also manages and reconciles inventory in Abraham Linc’s four different warehouse locations. Scott also assists other departments by providing updates and predictions on inventories and ensuring Abraham Linc is stocked and prepared for sales.

As a proud Alumnus of Marshall University, Scott enjoys going to Marshall football games in the fall, his favorite season of the year. He also enjoys playing golf, video games, and watching all different sports, including professional wrestling.

Tina McCartney

Tina McCartney

Customer Credit Associate

Content, coming very soon!

Read More

Tina is responsible for accounts receivable and handles credit for Abraham Linc. She has been cross training with the accounting department into accounts payable since 2014.

Having been with the company since 1996, Tina has been able to secure strong connections with long- standing customers, which made her a great fit for managing accounts receivable. She began her career as Contact Center team lead while cross training in the purchasing department. Tina feels that each department works well together to achieve the best for customers and each other. She says that over the years her peers have truly become a part of her family.

Tina is at her happiest when she’s by a campfire with her family or on the road with her husband in their side-by- side.

Brian Hamby

Brian Hamby

Transportation Specialist

Content, coming very soon!

Read More

Brian is instrumental in the day to day operations with the company’s delivery fleet. He oversees Abraham Linc’s Bridgeport and Waynesboro branch drivers, assists in truck maintenance, delivery dispatching, and managing driver rapport within the company.

Brian works directly with Abraham Linc’s transportation supervisor to ensure that the company’s customers and delivery drivers are taken care of. Brian comes with a background in retail sales management; bringing his skills and experience to the company.

Outside of work Brian enjoys spending time with his family and crusing on his boat.

Dan Klema

Dan Klema

Warehouse Supervisor

Content, coming very soon!

Read More

Dan oversees the warehouse operation and its staff. He is focused on ensuring the company’s brand and goals are achieved efficiently and effectively. Dan takes great pride in the growth of his employees and their ability to deliver the best experience possible to the customer.

Dan joined Abraham Linc in 2012. He has extensive management experience in the telemarketing industry, overseeing projects for some of the top banks in the country. Dan started at Abraham Linc as a nightshift warehouse employee. He was shortly promoted to inventory control clerk, warehouse technical specialist, and finally to his current position as warehouse second-shift supervisor. Dan takes great pride in having an impact in laying the groundwork for many positions and processes in the company as it has grown.

Outside of work Dan enjoys spending time with family and friends, homesteading, and training Jiu Jitsu.

Dave Childs

Dave Childs

Warehouse Supervisor

Content, coming very soon!

Read More

Dave’s primary duties are processing customer returns and handling orders that ship outside our delivery footprint. All goods returned throughout the Abraham Linc logistic network must go through his control. He works closely with the claims department to resolve cases in a timely manner. He also works with the contact center to pick, pack, and ship orders via common carrier.

Dave came on board in 2017 and has been an integral member of the warehouse team. He steps up where needed and is the first to volunteer for special projects that fall outside normal day to day operations. If it means getting your hands dirty Dave is happy to lend a hand.

Dave likes to travel, go off-roading, and ride his motorcycle. He also enjoys cheering on his two sons at all their sporting events.

Jeron Owens

Jeron Owens

Assistant Warehouse Supervisor

Content, coming very soon!

Read More

Jeron has been with the company since 2017. Each year he has gained experience and taken opportunities for greater responsibility within the warehouse. He started by loading trucks and quickly moved into auditing, where he inspected all picks, safeguarding order accuracy.

Jeron is now an assistant supervisor and is the go-to-guy that helps keep the warehouse moving forward efficiently. He is responsible that the day-to-day goals of the warehouse are met. He steps in where needed so the warehouse doesn’t skip any steps. He can perform every warehouse duty across both shifts to fill in any warehouse need required.

Away from work Jeron enjoys hiking, fishing, and spending time with his friends and family.

Jay Nelson

Jay Nelson

Inventory Control Specialist

Content, coming very soon!

Read More
Ken Lynch

Ken Lynch

Warehouse Supervisor

Content, coming very soon!

Read More

Ken oversees the warehouse operation and its staff. He is motivated by our promise to provide the customer what they want, when they want it, damage and dirt free. Ken’s management style focuses on supporting his team. He works alongside them and provides the tools they need to remain safe, accurate, and productive.

Ken joined the company in 2011. He has a computer science background and had spent many years as a logistics manager in the distribution network of a large retailer. Ken started at Abraham Linc as a warehouse laborer where he embraced the culture and comradery. He was promoted to Transportation Supervisor in 2012 and later that year moved back over to lead the warehouse.

Ken is a car guy and motorsport enthusiast. When he’s not opening it up on the backroads he enjoys movies, video games, making BBQ, and golfing with his buddies.

Nate Barnes

Nate Barnes

Warehouse Supervisor

Content, coming very soon!

Read More

Nate leads warehouse operations as the Baltimore warehouse supervisor, where he works with his team to ensure inventory accuracy and order fulfillments.

He also oversees all inbound and outbound freight at the Jessup, MD warehouse. Nate believes the best way to lead his team is by showing respect and leading, by doing. He is always up for performing any number of various warehouse tasks.

Outside of work, Nate enjoys playing one of his go-to sports, such as basketball, bowling, or pool. You can also find him spending time with his family and friends.

Thomas Sleigh

Thomas Sleigh

Transportation Supervisor

Content, coming very soon!

Read More

Thomas is instrumental in supervising the transportaion side of the company. He manages the day-to-day transportation operations by working directly with the other transportation specialists and ensuring Abraham Linc’s customers and drivers are equipped and ready to get the product delivered on time.

Thomas’ business philosophy is that he will do everything in his power to make sure customers and employees are taken care of and have everything they need to succeed. This has proven to be instrumental in building relationships and company morale in the transportation department.

Outside of work Thomas enjoys recreational shooting, playing guitar, traveling with his wife, and smoking a good cigar.

Aaron Walton

Aaron Walton

Promotional Goods

Content, coming very soon!

Read More

Aaron is responsible for overseeing all promotional goods. He creates and maintains the specials list and promotions. He provides and assists customer with physical and digital samples of promotional good items, as well as placing orders. He ensures each interaction is positive and that the customer feels they are put first.

Outside of promotional goods and assisting the customer service team, Aaron helps where needed by heading up internal sample projects.

When he’s not in the office, Aaron enjoys time with family and friends, usually by spending time outdoors or playing cornhole.

Kayla Will

Kayla Will

Customer Care Associate

Content, coming very soon!

Read More

Kayla has been with Abraham Linc customer service team since 2016. Her energetic approach allows her to provide a high level of customer service to every customer She is dedicated to building a rapport with customers and always connects with them on a more personal level.

Kayla has a strong background in customer service which allows her to learn new tasks quickly, resolve complex technical issues, and is proficient in growing key customer relationships.

Outside of work Kayla enjoys playing outside with her three children, going golfing with her husband, and reading.

Kim Flesher

Kim Flesher

Customer Care Associate

Content, coming soon

Read More

Kim has been a customer service representative with Abraham Linc since 2014, bringing with her 14 years of customer service experience. Kim works in the customer service department and fulfills orders and assists customers in a friendly professional manner.

She builds rapport with all her customers and gets to know them on a personal level. Kim also takes care of notifying our customers when their special orders have arrived and are ready to ship.

When she is not working Kim enjoys spending time with family and friends, sitting around a campfire, and riding on side-by-sides.

Melinda Southern

Melinda Southern

Customer Care Associate

Content, coming very soon!

Read More

Melinda is the newest addition to the customer service team at Abraham Linc. She joined the team in January of 2021, bringing with her many years of customer service experience.

As a Contact Care Associate, Melinda takes calls from customers and assists with general information about the company and products. She also places orders for customers, as well as the outside sales team.

She is a point of contact for customers when an issue arises with a delivery. Melinda ensures that issues are addressed with the appropriate departments and maintain communication with our staff and the customer to resolve issues in a timely manner.

When she’s not at work, Melinda can be found spending time with friends and family. She is a proud aunt of two nieces and nephews. She loves to travel, especially to any location that includes lots of sunshine and sand.

Rachael Knotts

Rachael Knotts

Sample and Display Administrator

Content, coming very soon!

Read More

Rachael has been on the Abraham Linc Customer Service team since 2013. She places orders for customers and is meticulous in her work. She currently holds the record for the longest error-free streak.

In 2018 she took full responsibility as Sample and Display Administrator. She continues to assist customer service and ensures all displays and samples are placed and delivered in a timely fashion and evaluates display and sample inventory levels.

Outside of working Rachael enjoys spending time with her daughter, Naomi. She also enjoys the outdoors, hunting, and fishing.

Robin Serra

Robin Serra

Customer Care Associate

Content, coming very soon!

Read More

Robin began working for Abraham Linc the first time in 1994. After nine years of work, she moved back home to Florida to be with and help family. In 2014, Robin returned to West Virginia and was welcomed back into the Abraham Linc family, where she’s been working with the customer service and claims team.

Robin is a customer service specialist and claims analyst, who brought back over 11 years of flooring distribution experience with her. It is her goal to help our customers get orders placed promptly and accurately. As a Claims analyst she aims to help retailers resolve issues or concerns they may have with products.

Robin is married and with three grown children, two grown stepchildren, and seven grandchildren. She enjoys spending time with family, playing with her grandchildren, working in the garden, and fishing.